Kara Korean Beauty Store
Our Policies
Clear, honest, and human — everything you need to know about how we protect your data, refund your orders, and deliver authentic K-Beauty to your doorstep across Nepal.
Last updated: September 2026
Privacy Policy
Your Privacy Matters
We collect only what we need to serve you, and we guard it carefully. This policy explains what we gather, why, and the control you keep over your information.
01Information We Collect
We collect only the information needed to process and fulfil your orders. This includes your name, phone number, delivery address, email address, and payment details provided during checkout. When you contact us or create an account, we may store your communication history and order preferences to serve you better.
02How We Use Your Information
Your information is used to process orders, arrange delivery, provide customer support, and keep you updated about your purchases. With your consent, we may occasionally share skincare tips, product launches, and exclusive offers. We never sell your personal data to third parties.
03Cookies and Analytics
We use cookies and privacy-respecting analytics to understand how visitors use our store so we can improve your shopping experience. Cookies help remember items in your cart, your preferences, and past browsing to make future visits smoother. You can disable cookies in your browser at any time, though some features may not work as well.
04Payment and Data Security
All transactions are handled securely. For Cash on Delivery (COD) orders, no card details are ever collected. For online payments via QR code or bank transfer, your financial details are never stored on our servers. We follow reasonable security practices to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
05Third-Party Sharing
We share only the necessary information with trusted delivery partners to deliver your order to the correct address, and with service providers who help operate our website. These partners are bound to protect your data and may not use it for any other purpose. We do not rent or sell your personal information.
06Your Privacy Rights
You may request a copy, correction, or deletion of the personal information we hold about you at any time. To exercise your rights, contact us and we will respond within a reasonable time. You may also opt out of our promotional messages at any point by replying or unsubscribing.
Refund Policy
Fair Returns, Zero Friction
We want you to love your purchase. If something isn't right, our team makes returns and refunds simple, fast, and transparent.
017-Day Return Window
We accept returns on items that are unopened, unused, undamaged, and in their original packaging within 7 days of delivery. To be eligible, the product must not have been tampered with and all tags, seals, and packaging must remain intact.
02Hygiene Exceptions
For your safety and by industry hygiene standards, we cannot accept returns or exchanges on opened or used cosmetics, skincare products, or any item where the seal or packaging has been broken — unless the product is proven to be defective or damaged upon delivery.
03How to Request a Return
Message us on WhatsApp at 9849900249 or email karakoreanstore@gmail.com within 7 days of delivery with your order number, the product name, and clear photos of the item. Our team will guide you through the return process and arrange the pickup or drop-off.
04Refund Processing
Once your returned product is received and inspected, we will approve or reject your refund within 2 business days. Approved refunds are processed back to your original payment method (or bank account for COD orders) within 5–7 business days after approval.
05Non-Refundable Items
Opened or used products, custom or personalised orders, products damaged due to customer misuse, and items returned after the 7-day window are non-refundable. Shipping charges are generally not refunded unless the return is due to our error or a defective product.
06Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will replace the item or issue a full refund at our cost, including any shipping charges incurred.
Shipping Policy
Delivered Across Nepal
From Kathmandu to the hills and everywhere in between — here's how your K-Beauty favourites make their way to you.
01Order Processing
Orders are processed and dispatched within 1–2 business days after confirmation. Orders placed on weekends or public holidays are dispatched on the next business day. For online (QR / bank transfer) payments, dispatch begins after payment confirmation.
02Delivery Timeframes
Orders within the Kathmandu and Pokhara valleys are typically delivered within 1–2 business days. Orders to other locations across Nepal usually arrive within 3–5 business days, depending on your area. Remote areas may require additional transit time.
03Shipping Charges & Free Delivery
We offer free shipping across Nepal on all orders above NPR 3,500. For orders below this amount, a small delivery fee applies based on your location: Kathmandu & Pokhara valley NPR 99, Tier 2 cities NPR 135, Tier 3 cities NPR 160, and remote areas NPR 220.
04Cash on Delivery (COD)
We offer Cash on Delivery across Nepal. Please keep the exact amount ready to smooth the payment for our delivery partner. A small handling fee may apply to COD orders in select areas.
05Tracking Your Order
Once your order is dispatched, you will be updated via WhatsApp or SMS from our delivery partner. For any delivery questions, your order details, or delivery-day contact, our team is available to help at all times.
06Failed or Missed Deliveries
If a delivery cannot be completed because the recipient is unreachable or the address is incorrect, we will attempt to coordinate a redelivery. Repeated failed delivery attempts may result in the order being returned to us; redelivery charges may apply.
Still Have Questions?
Our team is happy to help with returns, delivery, or anything about your order. Reach out on WhatsApp or email — we reply fast.
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